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Terms - Conditions

General Terms & Conditions

This document outlines the terms of cooperation between ‘Hellenic Outdoor Wellness’ and the Client. We reserve the right to change these terms and conditions at any time. Any changes will take effect when posted on the website and dated in the header notes. It is your responsibility to read the terms and conditions on each occasion you use our service and your continued use of our service shall signify your acceptance to be bound by the latest terms and conditions. Our terms and conditions are binding on all of our customer orders made online and manually over the telephone.

1. Booking Confirmation

Hellenic Outdoor Wellness requires from the Client a 25% deposit of the total trip cost. The deposit has to be made no later than 60 days before the start date of the trip. To secure a booking, the remaining amount has to be paid no later than 10 days before the start date of the trip. The booking of a particular trip is secured, only upon receipt of the above payment along with the confirmation from our bank that the amount due has been transferred. After the receipt of the above, we will email you your booking confirmation. All payments must be in EUROS and can be made by bank transfer.

2. Late Payments

In case the Client completed payment later than 10 days before the start of the trip, Hellenic Outdoor Wellness is not obliged to accept booking. In order to accept this booking, Hellenic Outdoor Wellness will ask the Client to pay for an additional charge 10% of the total trip cost.

3. Last minute bookings

In case the Client has a request for a last-minute booking, Hellenic Outdoor Wellness will advise availability. Additional charges may apply for this booking to be accepted.

4. Cancelation by client

For all of our Day Trips
Cancelation by the client 3 days (72 hours) or more prior to departure – Full refund.
Cancelation by the client 3 to 0 days (less than 72 hours) prior to departure – No refund
No show – No Refund
For all of our Multi-Day Trips
Cancellation 61 days before the start of the trip: Hellenic Outdoor Wellness will refund 100% of your deposit.
Cancellation 60-31 days before the start of the trip: Hellenic Outdoor Wellness reserves 50% of your deposit..
Cancellation 30-11 days before the start of the trip: Hellenic Outdoor Wellness reserves 100% of your deposit.
Cancellation 10-0 days before the start of the trip: Hellenic Outdoor Wellness reserves 100% of the whole paid amount.

In the case of no show of a Client Hellenic Outdoor Wellness reserves the right to keep the whole paid amount.

5. During the program

The Client agrees to accept the authority and decisions of the Hellenic Outdoor Wellness’s employees, tour leaders and agents whilst on the program with Hellenic Outdoor Wellness. If in the opinion of such persons the health or action of a participant at any time before or after departure appears likely to endanger the safety, comfortable or smooth progress of a program, the participant may be excluded from all or part of the program without refund or compensation. In case of health/medical problem, Hellenic Outdoor Wellness may make such arrangements, as it seems fit and recover the costs thereof from the participant. If a participant commits an illegal act, the participant may be excluded from the program, and Hellenic Outdoor Wellness shall cease to have the responsibility to/ for them.

6. Alterations to the program by Hellenic Outdoor Wellness

The itinerary is subject to change at the discretion of the tour leader, for safety reasons. The tour leader may suggest alternative itinerary or/and activities for those given in the program for the group to choose. Hellenic Outdoor Wellness reserves the right to make a change or alter the trip, due to weather conditions, safety reasons, low physical level, low participation (if a minimum participation level is required for a program to run) or any other factor beyond our control -force majeure (natural disasters, inclement weather, strikes etc). Such changes will always be at the discretion of the company’s group leader and the company.

7. Alterations by the Client - participants

Any sudden or not justified change (date, destination, number of participants, etc), is regarded as a cancellation and complies with the conditions of paragraph 4.

8. Extra expenses

All extra expenses have to be paid on the spot by the Client. These are expenses requested by the Client during/after the program that had not been originally requested (such as gratuities, side excursions, extra transfers, extra overnights, extra food and beverages etc).

9. Complaints – Refund Policy

In case the Client requires a refund after the end of the program, he/she has to state his/her demand in writing, at the latest 10 working days after the end of the program. Hellenic Outdoor Wellness will review the request and revert within 10 working days, after carefully examining the demands and facts of the tour. Hellenic Outdoor Wellness will not provide any refund to the Client unless the above procedure has been followed.No refund will be given for any unused services.

10. Physical condition

An average physical condition is required for all trips. Please consider the suitability of such a trip/activity before booking. It is the responsibility of the client to be aware of the fitness level for a particular trip. When in doubt, please call Hellenic Outdoor Wellness and discuss it. By sending a deposit toward your trip purchase the Client certifies that they do not have any physical condition(s) or disabilities that would create a hazard for him/her or other travelers.

11. Weather and safety

Our outdoor trips and activities are in the natural environment and will be affected by the weather. The weather in Greece might change drastically both to temperatures and type of weather. On our tours, you might experience both sunshine, rain, wind, and a variety of temperatures on the same day. We recommend bringing appropriate clothing for every season. For multi-day tours, please pay close attention to the list of recommended items to bring.

12. Health and Safety

Hellenic Outdoor Wellness focuses entirely on clients’ experience and our priority is always his/her health and safety. Now, more than ever, we focus on every aspect of hygiene for our guests and employees without overlooking the client's contentment while touring with us. We are following closely the guidelines of Greece’s top health experts and the Greek government; therefore, we have taken precautionary measures, reinforcing our already stringent practices in, group of participants management, food hygienic standards, equipment disinfection, and cleaning. With this in mind, the following are measures currently in place:
Safe distances will be kept between travelers and guides in activities such as kayaking, hiking and yoga.
Our kayaks, paddles, PFD’s (lifejackets), and equipment will be washed daily and disinfected.
The Maximum number of participants to all our trips will be decreased to meet those defined by the law and the sanitary standards.
All the hygienic measures will be applied to our snacks, picnic's, meals (such as personalized packed ingredients, etc), without neglecting our commitment to our environmental policy for the use of less plastic.
Our guides will be well trained and updated so any inconvenience will be avoided and they will be there to ensure the application of the above.
In addition to all the measures we are willing to take for clients’ health and safety, it is important that clients understand and comply with the basic personal hygiene rules.

13. Travel Insurance

It is the client's responsibility to ensure that she/he has adequate insurance cover for her/his arrangement and activities withHellenic Outdoor Wellness. We can accept no responsibility if a client fails to take out adequate insurance in relation to our trips or holidays arrangements. Before traveling on a trip or holiday, we strongly recommend that the client reviews her/his personal insurance and health insurance to ensure she/he has coverage appropriate to meet her/his needs, and the needs of her/his family and dependents, in case of any loss of property or illness, injury, or death.

14. Photography and video

During the program, participants are being photographed and video recorded. All material is used by Hellenic Outdoor Wellness for its promotional activities (brochures, website, advertisements, etc.). In case a client does not wish to show up in our promotional material she/he should send us a written declaration.
Compliant with the Directive (EU) 2015/2302, based on the Presidential Decree 7/2018

15. Responsibilities – Disclaimer

By booking on to outdoor activity or a holiday package withHellenic Outdoor Wellness , the client accepts that she/he is participating in activities of her/his own accord, entirely at her/his own risk, and expressly accept that neither Hellenic Outdoor Wellness or its employees have any responsibility or liability for loss or injury. The trips and activities (mainly outdoor) operated by the Hellenic Outdoor Wellness are suitable for most of the general public. Participants need an average level of fitness (unless the program states another level of fitness), teamwork mentality, and the ability to follow instructions. However, despite all our efforts to keep a high standard of safety, there is always an element of risk of personal injury or even death, given the nature of outdoor activities. The responsibility of Hellenic Outdoor Wellness is limited to ensure that all the necessary equipment and experienced guides are provided for the tour and that the safest routes are the chosen ones.

 

 

 

 

 

 

 

Hellenic Outdoor Wellness is a fully lisenced tourist agency from GNTO with
ΜΗΤΕ 1246Ε70000072601
GEMI 169608614000
© 2024 Hellenic Outdoor Wellness. All rights reserved.

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